When installing a new MediaStar system, our support team can come to a customer’s site and help commission the system.
When our support engineers arrive on site, we would expect the physical installation of equipment to have been completed by the system integrator, together with the necessary LAN connectivity. Our support engineers can than then provide assistance with the installation of our Media Manager software on a corporate server, and they can then configure the system according to the client’s needs.
Our engineers have a wide experience installing MediaStar systems and will work with the customer’s IT and AV teams to help resolve networking problems or issues with other interfacing systems. However, please remember that whilst we try to be as helpful as possible, the implementation of our advice in other systems does not fall within the scope of our support service.
Typically, a MediaStar system will take one working day to commission (assuming everything is ready when our engineers arrive on site), but the size and complexity of the system will be taken into account when we provide a commissioning quotation. Our charges are based upon a daily charging rate, plus travel and subsistence. You can contact [email protected] for a quotation.
We suggest commissioning is booked with MediaStar Systems three weeks in advance, so we can ensure engineers are available and any flights and hotels can be booked at competitive rates if needed.