Website Privacy Policy

Version Effective: 18 December 2024

This privacy policy tells you about the information we collect from you when you use our website or any of our other range of services. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Uniguest products and services and uniguest.com are domains owned by U.S. Hospitality Publishers trading as Uniguest.

Who are we?

We are Uniguest. Our address is Uniguest, 2926 Kraft Drive, Nashville, TN 37204 United States. You can contact us by post at the above address, by email at compliance@uniguest.com or by telephone on 1 800 467 1218.

We are not required to have a data protection officer, so any inquiries about our use of your personal data should be addressed to the contact details above.

Why do we collect information?

Uniguest needs to collect and use certain personal information to be able to offer its range of products and services. Your personal data will most commonly be used in the following circumstances:

  • Where we need to answer your inquiries
  • Provide you with additional data on our products and services
  • Where we need to perform the contract we enter into with you and to process payments
  • Where we need to comply with a legal or regulatory obligation
  • Where it is necessary for our legitimate interests (or those of a third party) and when your interests and fundamental rights do not override those interests
  • With your consent, we may also use your information to advertise our products and services to you

What information do we collect?

  • Contact information including; name, address, telephone number, email addresses, other contact infomation
  • Payment information
  • IP addresses
  • Account information
  • Credit references (when opening an account)
  • Typical Website stat data (e.g. what pages you viewed; docs downloaded)
  • CCTV images if you visit our site
  • CV and references if applying for a career with Uniguest
  • Cookies (see “when you use our website”)
  • Any other information you choose to provide us with

Sharing of information

During the day-to-day operation of our business we may need to disclose the information we have received with the following:

  • Group companies
  • Credit agencies
  • Third party service providers
  • Shipping infomation to couriers
  • Our employees, agents, consultants and contractors
  • Professional advisors
  • Any relevant regulatory, governmental or law enforcement authority as required by law

When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use session cookies on the website. Session cookies will be deleted from your computer when you close your browser.

We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://policies.google.com/privacy.

We also use Salesforce Account Engagement website forms to automate your inquiries into our Salesforce CRM. Salesforce Account Engagement adds cookies to allow it to monitor your use of our site and track the content you have engaged with. Salesforce privacy information is available at: https://www.salesforce.com/company/legal/privacy/

Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. This will, however, have a negative impact upon the usability of many website pages.

When you submit an inquiry via our website

When you submit an inquiry via our website, we ask you for your name, company name, country, contact telephone number, and email address. We may also ask your job title, the type of business you are from and the product lines you’re interested in.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your inquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your inquiry is stored and processed within our CRM database. This data is shared with relevant sales agents able to respond to your inquiry.

The information may also be added to our email marketing platform to keep you informed of information post sale and based on our legitimate interest.

We do not use the information you provide to make any automated decisions that might affect you.

The website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

SMS Communications (USA Only)

To access certain features of our healthcare platform, you may receive SMS communications. These messages may include notifications, invitations, or other appropriate details necessary to use the service.

Your phone number may be provided to us either directly by you or indirectly by a friend or family member as part of facilitating specific features, such as Uniguest Telehealth and Friends & Family. For example, our platform may send a video conferencing session link to the phone number provided, enabling you to connect with friends and family.

We value your privacy and ensure that your contact information is used only for these intended purposes. If you wish to be removed from receiving future SMS communications, you can opt out by texting “STOP”. If you wish to opt back in later, send “START”.

Help: If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at pc-support.group@uniguest.com or, 800.467.1218

Mobile information will not be used for marketing/promotional purposes by Uniguest nor shared with third parties/affiliates.

Data Retention

We only keep the data as long as it is required to support the reason we collected in the first place or to support legal, accounting, or reporting requirements.

Your rights as a data subject

You can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfill a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to complain

If you have a complaint about our use of your information, please contact us:

By post: 2926 Kraft Drive, Nashville, TN 37204 United States
By email: compliance@uniguest.com
By phone: 1800 467 1218

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the date of this document each time it is changed.