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Frequently Asked Questions

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Each connection to on demand streaming services, such as BBC iPlayer or Hulu, is a separate connection to the internet, which means when you start having a number of users watching at once, it can be a draw on your network. By using a MediaStar IPTV system, you bring in the TV channels over the air, and then distribute internally, using Multicast streams, which is low impact on the network.

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Yes, either as within a scrolling ticker (up to 10 time zones on 1 ticker), or as an element within our signage platform.

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Each player has its own playout log, and using our Media Manager Analytics module, we can gather the data and present it in a number of options. Please view the video here in our training hub.

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By using our 799 recaster we can send streams to other locations using a Unicast stream or SRT. Further details can be seen here

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By using our HLS solution, we can stream to Android and iOS phones and tablets, without the need for an app. The portal page is run in the web browser of the device.

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With all IP solutions there is latency. With our new low latency encoder, we can aim to reduce this, and now have a solution to offer 400ms glass to glass latency.

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Media Portal will allow multiple viewing windows on the same PC, each with a different stream.

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Yes, all our players come with a POE option.

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Depending on the system, you could add channels to the existing system, or we can look to run the signage platform on our hardware, offering you the complete hardware solution from one manufacturer.

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HDCP Pro is required when you are looking to add a HDCP protected source to the system, such as a TV providers STB with encrypted channels. By using the MediaStar HDCP Pro solution you can legally stream content securely across your network to our 782 media players or a PC desktop.

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No, by using the Media Upload function on Media Manager, it will automatically convert video files to the correct format required to play on the media players.

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Yes, MediaStar 782 media players can play out IP CCTV feeds (models to be confirmed), or you can feed to output of a camera or DVR into an encoder, and stream this around as a channel.

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It depends on the solution and how it outputs the content pages.

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Yes, by using Media Manager you can easily create schedules of what content will play when, and on which screen.

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Yes, you can group units together based on location or content you want to play. This way you can add a playlist to a group all at once.

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Yes, Media Manager allows you to add your own image to a workspace. Many customers will use a floorplan of their office to show where each player is.

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All of our hardware is built for purpose and will only accept digitally signed files from our solution. This means you cannot just walk up and plug a USB in with content to play. We are constantly updating the firmware for our equipment, with the latest security patches required.

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MediaStar Systems offers a number of support options, including free email support for all equipment. Further details on the enhanced support packages can be seen on our support services pages.

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An SD stream is between 2mbps - 6mbps, and a HD stream between 4mbps – 10mbps. We use multicast streams, which means if there are 1 or 100 screens watching a stream, it will only be the same usage on your network. Please refer to our Network Readiness guide for further details about how to configure your network.

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TV manufacturers are constantly changing models, and sometimes cease firmware updates after a few years. They will often change platforms after a few years, which means that if you need to replace 1 screen, you need to replace them all. By using our media player, you remain agnostic to the screens you use, offering greater freedom and not being tied to one brand (who may not even have stock). Also, if you wish to stream HDCP Pro content, only our 782 players will be able to decode the secure content.

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Yes, the MediaStar Systems solution has the option to add images as an overlay on any TV channel, or you can add scrolling tickers with text or RSS feeds onto the TV channels. You could also have the TV channel playing in a window, with other information around this.

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By using HDCP Pro or AES encryption, we can encrypt the streams, and only approved players can view the stream when required.

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Media Manager is a very easy to use, yet powerful solution, that allows you to quickly and easily add new content or channels to the players, all within a drag and drop GUI.

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Yes, you can schedule firmware updates so that certain players will update at a certain time. This is particularly useful in organisations with offices across multiple time zones, so you can schedule them to update overnight in that local office.

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Yes, all our media players have HDMI-CEC control to allow switching on and off from compatible screens. For screens without HDMI-CEC, our 782-SL and 780-SL media player have RS-232 for control.

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Yes. You can set up a selection list with up to 250 different media items in it. A media item can be a live TV stream from our headend or it can be a video, image or webpage. It can also be a third-party solution such as Appspace.

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Yes, by using our jump command functionality we can change channels on multiple screens at once. You can also define multiple options for different groups of screens if needed.

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You can trigger our players to play a certain type of media, such as a fire alarm message in the event of a fire alarm. This can be automatically triggered or manually, with jump commands.

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Yes, you can schedule firmware updates so that certain player will update at a certain time. This is particularly useful in organisations with offices across multiple time zones, so you can schedule them to update overnight in that local office.

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Yes, you can have local user admin to control what hardware and what media someone can view.

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By using Media Manager, you can control what TV channels each user or TV has access to. By using playlist, this can change throughout the day also.

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Yes, you can have local user admin to control what hardware and what media someone can view.

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Yes, each player can have up to 2 scrolling tickers, and each ticker can have up to 10 fields, which can be free text, world clocks or RSS feeds.

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Yes, we have our Media Portal software, which allows you to play streams on a PC, Chrome Book or MAC device.